Learner Guide-BSBOPS203 Deliver a service to customers New Unit-April 2024 Core units BSBTEC302 Design and

Core units BSBTEC302 Design and produce spreadsheets BSBXCM301 Engage in workplace communication FNSACC314 Conduct business activities using a computerised accounting system FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC323 Perform financial calculations FNSINC311 Work together in the financial services industry Elective Units BSBHRM416 Process payroll BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACC421 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

cores and moulds MSATCM403A Evaluate mould design and gating MSATCM404A Undertake and interpret results of chemical analysis on metal samples MSATCM405A Determine and supervise heat treatment of metal AUM4003A Interpret customer requirements FDFOP2005A Work in a socially diverse environment LMTGN4016A Contribute to the development of products or processes MEM06003C Carry out heat treatment MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK540 Design

detect and monitor hazardous materials at an incident RIIERR201E Conduct fire team operations PUAFIR207 Operate breathing apparatus open circuit PUAFIR210 Prevent injury * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBOPS203 Deliver a service to customers New Unit-April 2024 Core units BSBTEC302 Design andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce