Learner Guide-BSBCUS501 Manage quality customer service SCORM low elements SISXCCS001 Provide quality

low elements SISXCCS001 Provide quality service SISOCHC003 Lead challenge course sessions

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry TLILIC0005 Licence to operate a boom-type elevating work platform (boom length 11 metres or more) Elective units CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3002 Operate a truck-mounted loading crane CPCCDO2011 Handle and position dogging tools and equipment CPCCDO3011 Perform dogging CPCCLHS3001 Licence to operate a personnel and materials hoist CPCCLHS3002 Licence to operate a materials hoist * We can develop additional elective units that are not listed on request (Please contact us for further information)

All CAQA LLND Kits undergo industry validation

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control SIRCPPA005 Assist customers with cough and cold relief products SIRCPPA006 Assist customers with skin and anti-fungal products SIRCPPA008 Assist customers with products for gastro-intestinal conditions SIRCPPA009 Assist customers with allergy relief products SIRCPPA010 Assist customers with analgesic and anti-inflammatory products HLTWHS001 Participate in workplace health and safety Elective units HLTAAP001 Recognise healthy body systems SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Learner Guide-BSBCUS501 Manage quality customer service SCORM low elements SISXCCS001 Provide qualityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce