Unit Knowledge Guide-SITXCCS014 Provide service to customers Sale Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTINF006 Apply basic principles and practices of infection prevention and control HLTOUT010 Communicate in complex situations to support health care HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

test and service batteries AURETR146 Remove and refit vehicle batteries AURTTA127 Carry out basic vehicle servicing operations If you require RPL Kits with comprehensive benchmarking

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff Group B BSBINN301 Promote innovation in a team environment Group B BSBLDR402 Lead effective workplace relationships Group B BSBMGT402 Implement operational plan Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS014 Provide service to customers Sale Core units CHCDIV001 Work withOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner