Learner Guide-FNSFMB512 Identify and develop credit options for clients with special financial circumstances NUR Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID014 Provide advanced first aid RIICOM201D Communicate in the workplace RIIERR301E Respond to work site incidents RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIERR302E Respond to local emergencies and incidents PUAEQU001 Prepare

machinery and equipment Group A AHCPMG412 Develop a pest management plan Group A AHCBUS407 Cost a project Group B AHCBUS408 Operate within a budget framework Group B AHCWRK401 Implement and monitor quality assurance procedures Group B AHCWRK402 Provide information on issues and policies Group B AHCWRK403 Supervise work routines and staff performances Group B BSBFIN401 Report on financial activity Group B BSBHRM415 Coordinate recruitment and onboarding Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

for further information)

service and maintain variable refrigerant flow air conditioning systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FNSFMB512 Identify and develop credit options for clients with special financial circumstances NUR Core units SIRWSLS004 Optimise customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce