Learner Guide-CUACAM211 Assist with basic camera shoots Training and Assessment Strategy (Skill Set) aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

prepare and dispatch pathology specimens HLTWHS001 Participate in workplace health and safety BSBCUS201 Deliver a service to customers BSBMED301 Interpret and apply medical terminology appropriately BSBWOR204 Use business technology Elective units MSL922001A Record and present data MSL933002A Contribute to the achievement of quality objectives MSL973002A Prepare working solutions BSBITU301 Create and use databases BSBITU304 Produce spreadsheets HLTAAP001 Recognise healthy body systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB401 Research and develop business plans BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB403 Plan finances for new business ventures BSBESB404 Market new business ventures Elective units BSBESB301 Investigate business opportunities Group A BSBESB407 Manage finances for new business ventures Group A BSBMKG434 Promote products and services Group B BSBOPS404 Implement customer service strategies Group B BSBSTR401 Promote innovation in team environments Group B BSBSTR501 Establish innovative work environments Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM001 Identify and review social media and online platforms for organisational use SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTC103 Diagnose and repair cooling systems AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies Elective Units AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR132 Diagnose and repair automotive electrical systems AURETR143 Diagnose and repair electronic body management systems AURETR144 Diagnose and repair integrated engine and transmission management systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTB107 Diagnose and repair heavy commercial vehicle electronic braking systems AURHTD104 Carry out heavy vehicle wheel alignment operations AURHTE001 Remove and install heavy vehicle engine assemblies AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTX104 Diagnose and repair heavy vehicle clutch systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-CUACAM211 Assist with basic camera shoots Training and Assessment Strategy (Skill Set) aggressive or abusive customer SIRCDIS002Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce