LLND Kit-BSBOPS505 Manage organisational customer service Certificate II Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBFIM601 Manage finances BSBMGT517 Manage operational plan BSBMGT617 Develop and implement a business plan SITXCCS008 Develop and manage quality customer service practices SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXFIN005 Manage physical assets SITXGLC001 Research and comply with regulatory requirements SITXHRM003 Lead and manage people SITXHRM004 Recruit

health and work practices Elective units SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments SHBBSPA003 Provide stone therapy massages SHBBSPA004 Provide Indian head massages for relaxation BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS004 Provide aromatherapy massages SHBBBOS005 Use reflexology relaxation techniques in beauty treatments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Please note that only six electives can be chosen

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

Speaking and Listening VU22619 Analyse and participate in complex conversations Reading and Writing VU22621 Read and write complex communications and transactional texts Language Skills VU22620 Give and respond to a wide range of oral presentations and instructions VU22623 Read and write complex creative texts Other electives VU22626 Research events in Australian history post 1770 VU22613 Read and write straightforward informational and instructional texts VU22610 Engage in casual conversations and straightforward transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-BSBOPS505 Manage organisational customer service Certificate II Core units BSBDIV501 Manage diversityEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational