Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers AHC literacy and numeracy response TAELLN812

literacy and numeracy response TAELLN812 Research and implement new adult language

Core units UEECD0010 Compile and produce an energy sector detailed report UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEEIC0038 Solve problems in density/level measurement components and systems* UEEIC0039 Solve problems in flow measurement components and systems* UEEIC0041 Solve problems in pressure measurement components and systems* UEEIC0043 Solve problems in temperature measurement components and systems* UEEIC0047 Use instrumentation drawings

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills TAELLN806 Lead the delivery of adult language

Units of competency SITHFAB013 Provide advice on imported wines SITHFAB017 Provide advice on food and beverage matching SITHFAB020 Manage the sale or service of wine SITXFIN003 Manage finances within a budget SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers AHC literacy and numeracy response TAELLN812Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of