Learner Guide-SIRXCEG003 Build customer relationships and loyalty MSF Core units SITTIND001 Source and

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS201 Participate in environmentally sustainable work practices SHBHBAS001 Provide shampoo and basin services SHBHCLS002 Colour and lighten hair SHBHCLS003 Provide full and partial head highlighting treatments SHBHCLS004 Neutralise unwanted colours and tones SHBHCLS005 Provide on scalp full head and retouch bleach treatments SHBHCUT001 Design haircut structures SHBHCUT002 Create one length or solid haircut structures SHBHCUT003 Create graduated haircut structures SHBHCUT004 Create layered haircut structures SHBHCUT005 Cut hair using over-comb techniques SHBHDES003 Create finished hair designs SHBHIND001 Maintain and organise tools

Fully mapped to training package requirements

Core units BSBTEC302 Design and produce spreadsheets FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC412 Prepare operational budgets FNSACC414 Prepare financial statements for non-reporting entities FNSACC418 Work effectively in the accounting and bookkeeping industry FNSACC421 Prepare financial reports FNSACC426 Set up and operate computerised accounting systems FNSTPB411 Complete business activity and instalment activity statements FNSTPB412 Establish and maintain payroll systems Elective units FNSACC405 Maintain inventory records FNSACC407 Produce job costing information FNSACC411 Process business tax requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22358 Develop learning goals VU22628 Participate in simple conversations and transactions for employment VU22629 Read and write simple texts for employment VU22630 Observe and report on activities in a workplace VU22631 Prepare to work effectively in an Australian workplace Electives VU22116 Develop written job application skills VU22117 Develop job interview skills SITXFSA001 Use hygienic practices for food safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SIRXCEG003 Build customer relationships and loyalty MSF Core units SITTIND001 Source andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce