Learner Guide-BSBCUS402 Address customer needs Certificate I Core units BSBWHS201 Contribute to

Core units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others BSBWOR204 Use business technology FNSINC301 Work effectively in the financial services industry Elective Units FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations FNSACM302 Prepare

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units TAEASS512 Design and develop assessment tools TAEASS511 Lead assessment TAEASS513 Lead assessment moderation and validation processes TAEASS514 Develop and implement plans for recognition of prior learning TAEDEL511 Facilitate e-learning TAEDEL512 Lead training facilitation BSBTWK501 Lead diversity and inclusion TAELLN511 Lead the development of adult literacy skills TAELLN512 Lead the development of adult numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM12023A Perform engineering measurements MEM12024A Perform computations MEM13014A Apply principles of occupational health and safety in the work environment MEM14004A Plan to undertake a routine task MEM14005A Plan a complete activity MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

communicate and search securely on the internet Group A BSBITU306 Design and produce business documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B Additional electives BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBINM301 Organise workplace information Group C BSBINN201 Contribute to workplace innovation Group C BSBPRO301 Recommend products and services Group C BSBSUS201 Participate in environmentally sustainable work practices Group C BSBWHS401 Implement and monitor WHS policies

Learner Guide-BSBCUS402 Address customer needs Certificate I Core units BSBWHS201 Contribute toOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce