Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) CPCCCM1013A Plan and organise work

CPCCCM1013A Plan and organise work

Core units BSBXTW301 Work in a team CPPCMN4008 Read plans

Core units BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective units BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBWRT401 Write complex documents BSBWHS401 Implement and monitor WHS policies

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Student Assessment Pack

Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) CPCCCM1013A Plan and organise workOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce