SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide modify and verify coaxial and

modify and verify coaxial and structured communication copper cabling UEEDV0009 Select and arrange data and voice equipment for local area networks UEEDV0014 Test

Units of competency ICTICT435 Create technical documentation BSBTEC301 Design and produce business documents CUAWRT404 Perform writing and editing tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AUMAFA002 Maintain workplace relationships AUMAMA001 Contribute to production goals AUMAMA002 Work effectively in teams AUMASA011 Apply safe work practices in the automotive manufacturing environment AUMATK002 Prepare and operate tools

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operate and troubleshoot medium enterprise switches ICTNWK509 Design and implement a security perimeter for ICT networks Additional electives ICTNWK527 Manage an enterprise virtual computing environment ICTNWK531 Configure an internet gateway ICTNWK535 Install an enterprise virtual computing environment ICTNWK615 Design and configure desktop virtualisation ICTPMG501 Manage ICT projects ICTSAD506 Produce a feasibility report ICTSUS601 Integrate sustainability in ICT planning and design projects ICTNWK525 Configure an enterprise virtual computing environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide modify and verify coaxial and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.