Learning and Assessment Kit-MSFGG4017 Apply standards and codes of practice for the glass and glazing industry ICT Units of competency MSS017009 Analyse

Units of competency MSS017009 Analyse and determine organisational risk areas in sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCCA3001 Carry out general demolition of minor building structures CPCCCA3002 Carry out setting out CPCCCA3003 Install flooring systems CPCCCA3004 Construct and erect wall frames CPCCCA3005 Construct ceiling frames CPCCCA3006 Erect roof trusses CPCCCA3007 Construct pitched roofs CPCCCA3008 Construct eaves CPCCCA3010 Install windows and doors CPCCCA3016 Construct

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXWHS001 Work safely Elective units FSKDIG002 Use digital technology for routine and simple workplace tasks (c) SIRXIND003 Organise personal work requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MSFGG4017 Apply standards and codes of practice for the glass and glazing industry ICT Units of competency MSS017009 AnalyseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to