Unit Knowledge Guide-CPPSEC2106 Protect self and others using basic defensive techniques TLI Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

egg and farinaceous dishes SITHCCC012 Prepare poultry dishes SITHCCC013 Prepare seafood dishes

assess and control safety risks for horse handling and riding activities SISOEQU002 Ride horses using fundamental skills SISOEQU005 Guide horse trail rides in tracked areas If you require RPL Kits with comprehensive benchmarking

Units of competency ICTCLD602 Manage information security compliance of cloud service deployment ICTICT617 Lead the evaluation and implementation of current industry specific technologies ICTNWK615 Design and configure desktop virtualisation ICTPRG605 Manage development of technical solutions from business specifications If you require RPL Kits with comprehensive benchmarking

Core units AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace BSBFIM501 Manage budgets and financial plans BSBMGT502 Manage people performance BSBWHS501 Ensure a safe workplace Elective units BSBCUS501 Manage quality customer service BSBMGT517 Manage operational plan BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness BSBHRM405 Support the recruitment

Unit Knowledge Guide-CPPSEC2106 Protect self and others using basic defensive techniques TLI Units of competency SITXCCS007 EnhanceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner