RPL Kit-CHCINM001 Meet statutory and organisation information requirements Training and Assessment Strategy (Skill Set) Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS407 Gather

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test an internet protocol network ICTNWK432 Build an enterprise wireless network ICTTEN312 Install telecommunications network equipment ICTTEN434 Install

present and debate ideas BSBCRT413 Collaborate in a creative process BSBESB406 Establish operational strategies and procedures for new business ventures BSBOPS402 Coordinate business operational plans BSBTEC201 Use business software applications CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings CUAACD312 Produce computer-aided drawings CUADES301 Explore the use of colour CUADES305 Source and apply information on the history and theory of design CUADES411 Generate design solutions If you require RPL Kits with comprehensive benchmarking

RPL Kit-CHCINM001 Meet statutory and organisation information requirements Training and Assessment Strategy (Skill Set) Units of competency SIRXCEG002 AssistOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information