Assessment Kit-BSBCUS402 Address customer needs MSS implement and monitor policy and

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units BSBMGT517 Manage operational plan FNSACC511 Provide financial and business performance information FNSACC609 Evaluate financial risk FNSACC624 Monitor corporate governance activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIE0006 Maintain aircraft radio communications AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0029 Implement threat and error management strategies AVIF0030 Manage safe flight operations AVIF0033 Manage aircraft passengers and cargo AVIF0035 Manage human factors in aviation operations AVIH0010 Plan a flight under visual flight rules AVIH0014 Navigate aircraft under visual flight rules AVILIC0003 Licence to operate a commercial aeroplane AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIW0029 Manage pre- and post-flight actions AVIW0032 Operate and manage aircraft systems AVIY0033 Operate aircraft using aircraft flight instruments AVIY0034 Operate in controlled airspace AVIY0035 Operate in Class G airspace AVIY0036 Operate at non-towered aerodromes AVIY0037 Operate at a controlled aerodrome AVIY0040 Apply aeronautical knowledge to aviation operations AVIY0041 Apply the principles of civil air law to aviation operations AVIY0083 Execute advanced aeroplane manoeuvres and procedures AVIY0047 Manage abnormal aeroplane flight situations AVIY0054 Control aeroplane on the ground AVIY0055 Take off aeroplane AVIY0056 Control aeroplane in normal flight AVIY0057 Land aeroplane AVIY0058 Manage aircraft fuel AVIZ0006 Manage situational awareness in aircraft flight Electives AVIF0023 Apply aircraft safety procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

Units of competency AURTTL108 Diagnose and repair LPG fuel systems AURTTL007 Inspect and service LPG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBCUS402 Address customer needs MSS implement and monitor policy andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of