Learner Guide-BSBSUS601 Lead corporate social responsibility Diploma Units of competency SISOSKT003 Use

Units of competency SISOSKT003 Use snow craft skills for alpine touring SISOSKT005 Lead skiing activities on intermediate cross country terrain SISOFLD002 Minimise environmental impact SISOBWG003 Bushwalk in extremely difficult tracked and untracked environments SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISOFLD008 Navigate in extremely difficult tracked and untracked environments SISOBWG007 Lead bushwalks in extremely difficult tracked and untracked environments SISOSKT002 Ski on intermediate cross country terrain SISOPLN004 Identify hazards

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test multimedia components UEECD0051 Use drawings

Units of competency MSMTMVER501 Verify complex measuring instruments MSMTMREF301 Use and maintain reference standards * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBSUS601 Lead corporate social responsibility Diploma Units of competency SISOSKT003 UseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce