Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

pest and disease control in crops AHCAGB501 Develop climate risk management strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD311 Produce drawings to communicate ideas CUAPPR311 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT411 Apply critical thinking to work practices CUADES301 Explore the use of colour CUADES302 Explore and apply the creative design process to 2D forms BSBOPS301 Maintain business resources BSBTWK301 Use inclusive work practices BSBFIN302 Maintain financial records BSBSTR401 Promote innovation in team environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

This is to ensure each component of the learning and assessment tools demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements

Training and Assessment Strategy-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set SHB Core units BSBCUS501 Manage qualityYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.