PowerPoint-CHCCCS006 Facilitate individual service planning and delivery CUA CHCCCS019 Recognise and respond to

CHCCCS019 Recognise and respond to crisis situations

Core units BSBHRM613 Contribute to the development of learning and development strategies BSBLDR811 Lead strategic transformation TAELED803 Implement improved learning practice Elective units BSBCRT611 Apply critical thinking for complex problem solving BSBINS603 Initiate and lead applied research BSBLDR601 Lead and manage organisational change BSBOPS601 Develop and implement business plans BSBSTR801 Lead innovative thinking and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXRSK002 Maintain store security SIRXHWB002 Promote workplace health and wellbeing SIRRINV002 Control stock SIRXWHS003 Maintain workplace safety SIRXCEG008 Manage disrespectful

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-CHCCCS006 Facilitate individual service planning and delivery CUA CHCCCS019 Recognise and respond toOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered