Learner Guide-SITHACS016 Provide accommodation reception services SIS implement and review quality framework

implement and review quality framework CHCMGT003 Lead the work team BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement BSBRSK501 Manage risk Elective units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCCSM004 Coordinate complex case requirements CHCCSM006 Provide case management supervision CHCMGT005 Facilitate workplace debriefing and support processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTPRG537 Implement security for applications ICTPRG547 Apply advanced programming skills in another language ICTPRG554 Manage data persistence using noSQL data stores ICTPRG549 Apply intermediate object-oriented language skills ICTNWK603 Plan

engineering or related environment MEM50001B Classify recreational boating technologies and features MEM50002B Work safely on marine craft MEM50003B Follow work procedures to maintain the marine environment Elective units MEM09002B Interpret technical drawing MEM11010B Operate mobile load shifting equipment MEM11011B Undertake manual handling * We can develop additional elective units that are not listed on request (Please contact us for further information)

locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM207E Spread and compact materials manually RIICCM208E Carry out basic levelling RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM201E Handle resources and infrastructure materials and safely dispose of nontoxic materials RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures RIIWMG203E Drain and dewater civil construction sites RIIWMG301E Control construction site water tables Elective units AHCSAW301 Construct conservation earthworks RIICCM211E Construct and dismantle fences and gates RIICFW301E Construct underpinning RIICFW302E Install temporary and permanent rock anchors RIICFW303E Install primary ground supports AHCSAW201 Conduct erosion and sediment control activities BSBTWK301 Use inclusive work practices CPCCLDG3001A Licence to perform dogging CPCCLSF2001A Licence to erect

Learner Guide-SITHACS016 Provide accommodation reception services SIS implement and review quality frameworkOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce