Learning and Assessment Kit-ICTICT105 Operate spreadsheet applications FWP Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR125 Test

Units of competency PSPLEG001 Comply with legislation in the public sector PSPETH001 Uphold the values and principles of public service PSPPCM001 Carry out basic procurement * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCBIO303 Apply biosecurity measures AHCIRG436 Implement an irrigation-related environmental protection program AHCLSC311 Set out site for construction works AHCLSC318 Erect timber structures and features AHCMOM305 Operate specialised machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

conduct dental prosthetic examination and develop treatment plan HLTDEP003 Take impressions HLTDEP004 Establish and record jaw relationships and select artificial teeth HLTDEP005 Evaluate a removable dental prosthesis at try-in stage HLTDEP006 Insert and issue a completed removable dental prosthesis HLTDEP007 Perform maintenance treatment for clients with removable dental prostheses HLTDEP008 Construct and insert an implant retained overdenture HLTINF002 Process reusable instruments and equipment Elective units BSBFIM501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTICT105 Operate spreadsheet applications FWP Core units SIRWSLS004 Optimise customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to